Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Casina Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and agree to these terms, together with any additional rules displayed for a particular promotion, product or service.

Casina Casino holds a licence issued by the Curaçao Gaming Control Board under reference number OGL/2024/129/0131. The site runs SSL encryption across all pages and handles payment data securely.

1. About these terms

These Terms & Conditions form an agreement between you and Casina Casino in relation to your use of the website, account services, games, promotions and other related features. They apply to all visitors, account holders and players, whether you access the website by computer, mobile device or another supported method.

You should also read our Privacy Policy and any responsible gambling information available on the website. Those documents explain how information may be handled and how you can manage your gambling activity. Additional terms may apply to specific games, payment methods, promotions or competitions. If additional terms conflict with these general terms, the specific terms will normally apply to the relevant activity.

Casina Casino may update these terms from time to time. Changes may be made to reflect legal requirements, changes to the website, new services or operational needs. The current version published on the website will apply from the date it is made available, unless a different effective date is stated. You should review the terms regularly. If you do not accept a change, you should stop using the website and contact the relevant support channel through the website.

Acceptance and eligibility

You must be legally permitted to access online gambling services in your location. You must meet the applicable minimum age requirement and comply with all laws and regulations that apply to you. You are responsible for checking whether gambling is lawful where you live. Casina Casino may restrict access where a person is not eligible, where the service is not available, or where access would conflict with applicable requirements.

You must provide accurate, current and complete information when registering or using an account.
You must not create or use an account on behalf of another person.
You must not allow another person to access or use your account.
You must not use the website if you have asked to be excluded or restricted from the service.
You must follow all instructions, game rules and promotional conditions shown on the website.

2. Accounts, verification and security

Some features require you to create a personal account. You may be asked to provide information such as your name, date of birth, residential details and other information needed to verify your identity, age, location or payment activity. Information must be truthful and kept up to date. Casina Casino may ask for documents or further information before allowing certain activities, processing transactions or continuing to provide an account.

Verification checks may be required for legal, security, fraud prevention, payment or responsible gambling reasons. If requested information is not provided, is incomplete, or cannot be verified, access to some or all account functions may be delayed, restricted or suspended. Any review will be handled in accordance with applicable requirements and the Privacy Policy.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where activity results from a matter outside your reasonable control. You should use a strong password, avoid sharing access details and notify Casina Casino through the available website support options if you believe your account has been accessed without permission.

Only one personal account may be used unless Casina Casino expressly permits otherwise. Duplicate, false or misleading accounts may be closed. Where an account is linked to prohibited activity, identity concerns, misuse of a promotion or another breach of these terms, Casina Casino may investigate and take appropriate action.

Account closure and suspension

You may request the closure of your account using the support method made available on the website. You should not open a new account to avoid a restriction, self-exclusion, review or account closure. Casina Casino may suspend, limit or close an account where this is necessary to protect players, comply with legal obligations, investigate unusual activity, prevent fraud or enforce these terms.

3. Deposits, withdrawals and gaming

Available payment methods, minimum or maximum transaction amounts and any applicable conditions will be shown on the website or during the relevant transaction. You must use a payment method held in your own name or otherwise authorised for your use. Payments may be subject to checks, processing rules and restrictions imposed by payment providers or applicable law.

You must not use the website for money laundering, fraud, funding unlawful activity or any other improper purpose. Casina Casino may delay, reject, reverse or review a transaction where there is a security, compliance, payment or verification concern. You may be asked to confirm the source of funds or provide other information before a transaction can be completed.

Games are played using the rules displayed for the relevant game. You should review those rules before placing a wager. A wager may be treated as accepted when it is recorded by the relevant system, subject to any applicable cancellation or correction rules. If a technical fault, obvious error, interruption or system issue affects a game or transaction, Casina Casino may investigate and take reasonable corrective action.

You must not interfere with the website or use tools, software, methods or devices intended to obtain an unfair advantage. This includes exploiting errors, manipulating results, using automated access, attempting to bypass security controls or engaging in collusion. Suspected misconduct may result in an investigation, account restriction or other action permitted by law.

Promotions and offers

Promotions, bonuses and other offers are subject to their own terms. These may include eligibility criteria, participation requirements, expiry dates, wagering or play conditions, contribution rules and withdrawal restrictions. You should read the full offer terms before taking part. Only one offer may be available to a person, household, device or payment method where stated in the relevant conditions.

Casina Casino may amend, withdraw or refuse a promotion where it is necessary to correct an error, prevent abuse, comply with requirements or operate the offer fairly. Any action relating to promotional funds will be based on the applicable promotion terms and relevant legal obligations.

4. Responsible use, website rules and general provisions

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Only gamble with money you can afford to lose. Set limits before you play, take regular breaks and avoid gambling when upset, tired or affected by alcohol or other substances. Information and tools for managing gambling activity may be available through the website.

Set a spending or time limit and keep to it.
Do not chase losses or increase stakes to try to recover money.
Do not borrow money or use essential household funds for gambling.
Use available account restrictions or self-exclusion options if gambling is becoming difficult to control.
Seek independent support if gambling is causing financial, personal or emotional harm.

The website and its content are provided for personal use. You must not copy, reproduce, alter, distribute, sell, reverse engineer or commercially exploit any part of the website without permission. You must not upload harmful code, attempt unauthorised access, disrupt the service or use the website in a way that could damage Casina Casino, other users or third-party systems.

Website content may be changed, suspended or withdrawn without notice where reasonably necessary. Casina Casino does not guarantee that the website will always be available, uninterrupted, secure or free from errors. To the extent permitted by law, Casina Casino is not responsible for loss caused by events outside its reasonable control, including communication failures, equipment problems, third-party services or interruptions to internet access.

Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under Australian consumer law or other applicable legislation. Subject to those rights, your use of the website is at your own risk, and you remain responsible for your decisions, account activity and compliance with these terms.

Complaints and applicable requirements

If you have a question, transaction concern, account issue or complaint, use the support options published on the website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. Casina Casino may request further information and will assess complaints in accordance with its procedures and applicable obligations.

These terms are intended to operate consistently with the laws and regulatory requirements that apply to the service and to your use of it. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. A failure to enforce a provision immediately does not mean that the provision has been waived.